Terms & Conditions of Use

At Ochsner, your privacy is very important to us and we want you to be aware of how we collect, use, share and protect your information. Use of the information and materials on this site is subject to the terms and conditions contained in the Terms of Use and Privacy Statement. In using the Ochsner.org website, you agree to these terms and conditions. Materials on this website are for informational purposes and are not a substitute for consulting your personal physician. Ochsner Health reserves the right to make changes to this website and to modify this Terms of Use and Privacy Statement at any time. Therefore, you should check these policies frequently to review the then-current policies because they are binding on you.

All content included on this site, such as text, graphics, logos, button icons, images, videos, digital downloads and software is the property of Ochsner Health or its content suppliers and is protected by copyright laws. The compilation of all content on this site is the exclusive property of Ochsner Health and is protected by copyright laws. All software used on this site is the property of Ochsner Health or its software suppliers and protected by copyright laws.

Personal Information

Ochsner Health does not collect or have access to your personal medical information through Ochsner.org. We respect the right to privacy of all visitors to the Ochsner.org site. A visitor can access and browse our entire site at any time without providing any personal information. We do not collect information that would personally identify you unless you choose to provide it.

Forms

Our website contains forms through which users may request information or supply feedback to us. In some cases, telephone numbers, email addresses or return addresses are required so that we can supply requested information to you, and in other cases, correct names and addresses are required to process credit card payments.

After you fill out a form, we may contact you with follow-up information (unless you have checked an "opt-out" box on the form). We do not provide any information supplied on our web forms to any outside organization for any reason.

Information submitted through Ochsner Health’s online forms may be collected to ensure technical functionality. It will also be utilized to address any inappropriate use of our website. We do not save personal information to use for other purposes, nor do we provide it to any other organizations.

MyOchsner

Information Ochsner may collect in connection with use of the MyOchsner patient portal is contained in a separate privacy policy, which can be found at https://my.ochsner.org/prd/.

Surveys

Ochsner Health occasionally surveys visitors to our site. The information from these surveys is used in aggregate form to help us understand the needs of our visitors so that we can improve our site. We generally do not ask for information in surveys that would personally identify you. If we do request contact information for follow-up, you may decline to provide it. If survey respondents provide personal information (such as an email address) in a survey, it is shared only with those people who need to see it to respond to the question or request.

User Name and Password

In the event you access any service requiring a user name and password, you are solely responsible for keeping your user name and password strictly confidential.

Website Links

This website may provide links or references to other sites. Ochsner Health cannot be held responsible for information, products or services obtained on such other sites and will not be liable for any damages arising from access to such sites. Any links to other sites are provided merely as a convenience to the visitors of this website and any inclusion of such links in this website does not imply an endorsement or warranty of the linked sites or their content, products or services. Visitors are cautioned that linked sites are governed by their own use and privacy policies, so visitors linking to such sites should make sure to visit the appropriate pages of those sites to determine what policies will apply.

IP Addresses

The Ochsner Health web servers automatically collect the Internet Protocol (IP) address of the computers that access our site. An IP address is a number that is assigned to your computer when you access the Internet. It is not truly personally identifiable information because many different individuals can access the internet via the same computer. We use this information in aggregate form to understand how our site or advertisements from Ochsner Health are being used and how we can better serve visitors.

In connection with our implementation of reverse proxy, Ochsner Health also collects referrer urls and the consumer’s browser type and date and time in aggregate form to understand how our site or advertisements from Ochsner Health are being used and how we can better serve visitors.

Cookies and Other Tracking technology

We use technologies, such as cookies and pixel tags, to customize content and advertising, to provide social media features and to analyze traffic to the site. We use this technology to recognize a repeat visitor and offer the visitor a set of services or information requested in a previous visit. We use session cookies to track a visitor's path through our site during a visit, to help us understand how people use our site. We also share information about your use of our site with our trusted social media, advertising and analytics partners.

You may delete your cookies or opt out of the tracking code enabled on the site at any time. Click on the following links to learn more about opting out of such tracking:

• AdRoll
• Right Media
• Simpli.fi
• Google Display Network

To learn more about how Facebook uses tracking technology: Facebook Cookie Consent Guide

Data Retention

Ochsner Health may share your personally identifiable information with third parties who we have engaged to help us provide services. In each case, we will ensure that these third parties have agreed not to use or disclose your personal information except to help us provide the services.

We may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information.

To help us determine the effectiveness of Ochsner.org advertising, we work with web analytics tools hosted by third parties who receive non-identifiable information from your browser, including the site or the advertisement you came from, your IP address, your general geographic location, your browser and platform information and the pages you view within our site.

Ochsner Health uses a visitor’s personal or non-personal information for the following purposes:

• Marketing and advertising Ochsner Health products and services
• Conducting research and analysis and tracking data
• Communicating special events, surveys and promotions
• Establishing and managing your accounts with us
• Identifying you on our websites and tailoring advertisements and offers to you (from only our website and services) based on your interactions with us online
• Fulfilling orders and requests for products, services or information
• Tracking and confirming online orders
• Operating, evaluating and improving our business

Ochsner Health grants you a limited, revocable and nonexclusive license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Ochsner Health. This site or any portion of this site may not be reproduced, duplicated, copied, sold, visited or otherwise exploited for commercial purposes without the express written consent of Ochsner Health. You may not utilize framing to enclose any trademark, logo or other proprietary information contained on this site without express written consent. You may not use any meta tags or any other "hidden text" utilizing Ochsner Health's name or trademarks without our express written consent. You are granted a limited, revocable and nonexclusive right to create a hyperlink to pages of this site so long as the link does not portray Ochsner Health, its affiliates or its services in a false, misleading, derogatory or otherwise offensive manner.

You agree to use this site only for lawful purposes, and you acknowledge that your failure to do so may subject you to civil or criminal liability. You are responsible for ensuring that any materials you post to this site or a discussion area via email or otherwise, does not violate the copyright, trademark, trade secret or other personal or proprietary rights of any third party. You agree not to disrupt, modify or interfere with this site or its associated software, hardware and servers in any way and you agree not to impede or interfere with others' use of this website. You further agree not to alter or tamper with any information or materials on or associated with this site.

The Ochsner.org website is available on your mobile device or tablet and features mobile-first responsive design for specific pages. All terms of use for Ochsner.org apply when accessing Ochsner.org on your mobile device or tablet. Ochsner Health reminds all users never to use your mobile device or tablet to access this site while driving a motor vehicle. Ochsner Health will not be held responsible for any damage caused by using this site while driving a motor vehicle.

Version 1 – March 11, 2014

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Ochsner Health Accessibility Statement

Ochsner Health is committed to ensuring digital accessibility for people with disabilities. In designing and updating this website, Ochsner Health makes every reasonable effort to comply with the web accessibility standards and guidelines established pursuant to Section 508 of the Rehabilitation Act and promulgated by the U.S. Access Board.

Ochsner Health also makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Ochsner Health’s website to ensure compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

This website has been designed to reach the widest audience possible. We welcome your feedback on the accessibility of Ochsner Health. If you are having trouble with any content on or require assistance with any part of our website, please contact us during normal business hours as detailed below and we will be happy to assist.

• E-mail: webdevelopment@ochsner.org
• Phone: 1-844-959-4327

Updated: March 2020